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Policies / Cancellations and Refunds

Status information for COVID-19 tours.

Cancellation with 100% refund

 All our tours and programs have a 100% refund policy in case you no longer want to or cannot travel, as long as you notify us at least 24 hours in advance, required for each reservation. This information can be found in the purchase confirmation, as well as in your reservation confirmation voucher. We try to be as tolerant as possible, with the reservation and purchase of the tours that allows cancellation with 100% refund up to 24 hours before the start for the return. Free rescheduling At any time and as many times as you want, you can reschedule any reservation at no additional cost. The rescheduling request must be requested 24 hours in advance before the start of the purchased tour.

Compliance with COVID-19 Biosafety protocols

All our tours and programs comply with the COVID-19 biosafety protocols established by the municipal authorities, the departmental secretary of Potosí, the vice-ministry of tourism of Bolivia. The measures applied in all our services are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Hand sanitizer available to travelers and staff
  • Alcohol gel available to all passengers
  • Social distancing enforced throughout experience
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Temperature checks for travelers upon arrival

Tour operation status In Uyuni-Potosí Bolivia

We operate the tours every day of the week including holidays since November 2020. Our tours currently operating in Uyuni normally without any restrictions, as well as in the city of Potosí, Sucre, La Paz and the rest of Bolivia. If you have questions or queries for planning your trip?, please contact us at turismo_uyuni@hotmail.com, at WhatsApp +59172414748

Norms established by the Bolivian government for the entry of foreigners, it is required to have a negative PCR medical certificate document.

The following terms and conditions must be careful on the part of tourists who want to take the service with us, and acceptance cannot lead to any other claim on any subject detailed below. Our goal is part of the honest cancellation policy, it is only possible to cover the costs and expenses invested to operate the reserved and purchased tours.

1.-Reservations and purchases of tours for cancellations that are out of our reach are not 100% refundable (NO SHOW) due to road blocks, rainstorms, snowstorms, sand, white snow winds, social events, political, disease epidemics and others.

 2.- For the cancellation of any reservation, the tourist service must be carried out one day in advance, having to pay a percentage of 35% (administration fee). The client’s cancellation rate on the tour or any last minute cancellation is 100% without refund. NO SHOW is considered cancellations and there will be no refund

3.- We will not be responsible for any cancellation, date or time change that is not under your control, such as bad weather, civil protest, roadblocks and dust storm.

 4.-The tour operator ANDES SALT EXPEDICIONS is not responsible for mental or physical injuries, damages, delays, illness, anguish, etc. that clients suffer as a result of circumstances beyond our control such as natural disasters, social or political events, epidemics, and others

5.- The tour operator ANDES SALT EXPEDITIONS is not responsible for any accident or delay in the cancellation of any type of transport (Bus. Train. And plane)

6.- If something happens in the climbing and trekking tours?, we will assist you in everything you need. but we do not assume any responsibility for payment of medical service, ambulance or any assistance. However, the cost will be borne by the member’s insurance.

7.- The tour operator ANDES SALT EXPEDITIONS will not be responsible for clients who cannot finish the tour due to inadequate acclimatization.

8.- You will be responsible for the equipment you use during the climbing and trekking routes. You will be charged for all damage or loss of equipment if it was caused by negligence or failure to obey the provided rules.

 9.- The tour operator ANDES SALT EXPEDITIONS is not responsible for the loss of your item (camera, iPod, cell phone, laptops, etc.) or any damage to your belongings.

10.- All your belongings and personal items are under the responsibility of the guest. (so this contract constitutes a legal instrument that grants the right to use the public application to make this payment effective and, by signing this agreement, you agree with us

11.- Cancellations can be processed only during business hours, but can be requested by email. All processing times are calculated only during our business hours, that is, if you send an email to cancel a tour, the notification period is only calculated from the opening hours of our offices and not from the time you submitted the email. You should keep this in mind if you use email for any cancellation or change you want to request.

12.- A fine is applied and the cancellation was due to a lost family illness or other unavoidable circumstances, we can provide a letter for the purposes of the insurance claim upon request, but the circumstances do not affect the amount of the fine unless the operator make an exception.