Latest travel updates on Coronavirus (COVID-19) »

Cancellation Policiy

1.- Purchases and reservations of tourist packages due to cancellations that are out of our reach are not 100% refundable (NO SHOW) due to road blockages, storms, snow storms, social events, political events, illnesses.
2.- For the cancellation of any tourist package reservation, it must be made one day in advance, and a percentage of 35% (administration fee) must be paid. The client’s cancellation rate for the tour package or any last minute cancellation is 100% without refund. NO SHOW is considered cancellations and there will be no refund
3.- We will not be responsible for any cancellation of the tourist package, change of date or time that is not under our control, such as bad weather, civil protest, road blockades and illness.

4.-The tour operator ANDES SALT EXPEDICIONS is not responsible for mental or physical injuries, damages, delays, illness, anguish, etc. that clients suffer as a result of circumstances beyond our control such as natural disasters, social or political events, epidemics, and others

5.- The tour operator ANDES SALT EXPEDITIONS is not responsible for any accident or delay in the cancellation of any type of transport (Bus. Train. And plane)

6.- If something happens in the climbing and trekking tours?, we will assist you in everything you need. but we do not assume any responsibility for payment of medical service, ambulance or any assistance. However, the cost will be borne by the member’s insurance.

7.- The tour operator ANDES SALT EXPEDITIONS will not be responsible for clients who cannot finish the tour due to inadequate acclimatization.

8.- You will be responsible for the equipment you use during the climbing and trekking routes. You will be charged for all damage or loss of equipment if it was caused by negligence or failure to obey the provided rules.

 9.- The tour operator ANDES SALT EXPEDITIONS is not responsible for the loss of your item (camera, iPod, cell phone, laptops, etc.) or any damage to your belongings.

10.- All your belongings and personal items are under the responsibility of the guest. (so this contract constitutes a legal instrument that grants the right to use the public application to make this payment effective and, by signing this agreement, you agree with us

11.- Cancellations can be processed only during business hours, but can be requested by email. All processing times are calculated only during our business hours, that is, if you send an email to cancel a tour, the notification period is only calculated from the opening hours of our offices and not from the time you submitted the email. You should keep this in mind if you use email for any cancellation or change you want to request.

12.- A fine is applied and the cancellation was due to a lost family illness or other unavoidable circumstances, we can provide a letter for the purposes of the insurance claim upon request, but the circumstances do not affect the amount of the fine unless the operator make an exception.